Q1. Elestar is a factory or trading company?
A. We are a manufactory with more than 10 years pump production experience.
Q2. Where is your factory located?
A: Our factory is located in Fuan City, Fujian Province, China. Fuan city is close to Fuzhou Port.
Q3. Is OEM and ODM service available?
A: Yes. We supply flexible experience of OEM & ODM service.
Q4. What’s your delivery time?
A. The sample can be sent to customer within 10~15 days.
The batch order can be shipped within 35 after receiving original L/C or TT deposit.
Q5. What are your payment terms?
A: 100%TT or irrevocable L/C at sight.
We accept 30% deposit and balance T/T against copy of Bill of Lading for repeat orders.
Q6. How about your warranty?
A. We offer 1-year product life guarantee and a generous 1-year warranty on all purchases that begin with the Bill of Lading.
Q7. How can I get some sample?
A. Sample are available, the buyer is expected to cover the sample costs and freight. The sample costing can be deducted if you place batch order.
Q8.: What is your company's available production capacity?
A: 50000~60000 pieces of pump per month.
Q9: Do you have any certification?
A: Yes, CE & ISO9001 can be provided, if customer need special certification for custom clearance we can also provide.