Fuzhou Elestar Industry & Trading Co., Ltd.

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Established in 2005, Fuzhou Elestar Industry & Trading Co., Ltd. is a professional export-oriented manufacturer and distributor of pumps, generators, electrical motors & various spare parts of electrical machines.

Manufactory: Located in Fu'an City, the most famous "Electrical Machine City" in the world.
Sub-companies:
Pump/motor/alternator body casting factory
Generator assembly factory
Electrical motor & pump assembly factory ...

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		<div class="m-header"><h3 title="hackneyed motor malfunction and solution">hackneyed motor malfunction and solution</h3></div>
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<table style="width: 766.0px;" border="0" cellspacing="0" cellpadding="0"> 
 <colgroup> 
 <col style="width: 113.0pt;" width="151" /> 
 <col style="width: 154.0pt;" span="3" width="205" /> 
 </colgroup> 
 <tbody> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 113.0pt;height: 31.5pt;text-align: center;" rowspan="2">malfunction</td> 
 <td style="width: 154.0pt;text-align: center;" rowspan="2">reason</td> 
 <td style="width: 308.0pt;text-align: center;" colspan="2">solution</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 154.0pt;text-align: center;">single phase motor</td> 
 <td style="width: 154.0pt;text-align: center;">three phase motor</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 113.0pt;height: 126.0pt;" rowspan="8">1.cannot run or start motor</td> 
 <td style="width: 154.0pt;">1,doesn’t put through the power source</td> 
 <td style="width: 308.0pt;" colspan="2">1.inspect power source and put it through</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 154.0pt;">2.loose or wrong connection</td> 
 <td style="width: 308.0pt;" colspan="2">2.re-connect wire correctly according to wiring diagram</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 154.0pt;">3.voltage too low</td> 
 <td style="width: 308.0pt;" colspan="2">3.Inspect if voltage is in accordance with voltage of motor, choose proper motor or raise voltage</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 154.0pt;">4.External wire is too thin or the circuitry is very distant</td> 
 <td style="width: 308.0pt;" colspan="2">4.change external cable and select proper wire</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 154.0pt;">5.stator winding damaged</td> 
 <td style="width: 308.0pt;" colspan="2">5.Repair or change stator winding</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 154.0pt;">6.ball bearing jammed</td> 
 <td style="width: 308.0pt;" colspan="2">6.Change ball bearing</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 154.0pt;">7.capacitor damaged</td> 
 <td style="width: 154.0pt;">7.change same style capacitor</td> 
 <td style="width: 154.0pt;"> </td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 154.0pt;">8.some power source vacant</td> 
 <td style="width: 154.0pt;"> </td> 
 <td style="width: 154.0pt;">8.inspect power source circuit and remove vacant source</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 113.0pt;height: 63.0pt;" rowspan="4">2.temperature rise of motor too high, rotation rate too low or protector of single phase motor run frequently</td> 
 <td style="width: 154.0pt;">1.load too heavy</td> 
 <td style="width: 308.0pt;" colspan="2">1.lessen load</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 154.0pt;">2. power voltage too high or too low</td> 
 <td style="width: 308.0pt;" colspan="2">2.Adjust voltage</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 154.0pt;">3.Electric motor winding short circuit</td> 
 <td style="width: 308.0pt;" colspan="2">3.repair or change motor winding</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 154.0pt;">4.ball bearing jammed</td> 
 <td style="width: 308.0pt;" colspan="2">4.Clear up the ball  bearing rustiness or change bearing</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 113.0pt;height: 47.25pt;" rowspan="3">3.temperature rise of motor too high, rotation rate too low or protector of single phase motor run frequently</td> 
 <td style="width: 154.0pt;">1.bad ventilation</td> 
 <td style="width: 308.0pt;" colspan="2">1.remove hindrance, i.e. fan damaged, shall change fan</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 154.0pt;">2.disabled capacitor</td> 
 <td style="width: 154.0pt;">2.change capacitor</td> 
 <td style="width: 154.0pt;"> </td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 154.0pt;">3.Run motor with vacant source</td> 
 <td style="width: 154.0pt;"> </td> 
 <td style="width: 154.0pt;">3.remove Vacant source</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 113.0pt;height: 31.5pt;" rowspan="2">4.in the course of running, motor stop suddenly</td> 
 <td style="width: 154.0pt;">1.winding burned</td> 
 <td style="width: 308.0pt;" colspan="2">1.repair or change stator</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 154.0pt;">2.protector run</td> 
 <td style="width: 154.0pt;">2. remove upload and wait</td> 
 <td style="width: 154.0pt;"> </td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 113.0pt;">5.The electric motor rolls back</td> 
 <td style="width: 154.0pt;">1.wrong connection</td> 
 <td style="width: 154.0pt;">1.distinguish main and vice winding and connect wire correctly</td> 
 <td style="width: 154.0pt;">1.exchange connection for sources freely</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 113.0pt;height: 78.75pt;" rowspan="5">6.noise when motor running</td> 
 <td style="width: 154.0pt;">1.ball bearing damaged</td> 
 <td style="width: 308.0pt;" colspan="2">1.change ball bearing</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 154.0pt;">2.cover loose</td> 
 <td style="width: 308.0pt;" colspan="2">2.fix nut</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 154.0pt;">3.shaft flexual</td> 
 <td style="width: 308.0pt;" colspan="2">3.straighten shaft or rotor</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 154.0pt;">4.hindrance go into fan cover</td> 
 <td style="width: 308.0pt;" colspan="2">4.dismantle fan cover to remove hindrance</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 154.0pt;">5. fan cover deformation</td> 
 <td style="width: 308.0pt;" colspan="2">5.repair fan cover to recover original shape</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 113.0pt;height: 47.25pt;" rowspan="3">7.coke smell of burnt motor</td> 
 <td style="width: 154.0pt;">1.winding short circuit</td> 
 <td style="width: 308.0pt;" rowspan="2" colspan="2">1.repair winding or change stator</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 154.0pt;">2.Insulation ageing</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 154.0pt;">3. leaked M/S lead to stator wet</td> 
 <td style="width: 308.0pt;" colspan="2">2.Change M/S to dry</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 113.0pt;height: 63.0pt;" rowspan="4">8.when touch motor shell , hand feel benumbed</td> 
 <td style="width: 154.0pt;">1.connector lug touch shell</td> 
 <td style="width: 308.0pt;" colspan="2">1.adjust lug and re-connect wire</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 154.0pt;">2.insulation damaged</td> 
 <td style="width: 308.0pt;" colspan="2">2.find out the point to do insulation</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 154.0pt;">3.water goes into motor</td> 
 <td style="width: 308.0pt;" colspan="2">3.drying</td> 
 </tr> 
 <tr style="height: 15.75pt;" align="left"> 
 <td style="width: 154.0pt;">4.insulation aging</td> 
 <td style="width: 308.0pt;" colspan="2">4.change stator</td> 
 </tr> 
 </tbody> 
</table> 
  
  
  
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		<div class="m-header"><h3 title="Complaints and Suggestions">Complaints and Suggestions</h3></div>
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			 	<div class="custom-content-wrap "><p style="font: 12.0px / 17.0px arial , helvetica , sans-serif;margin: 0.0px 0.0px 1.0em;padding: 0.0px;text-align: left;color: #232323;text-transform: none;text-indent: 0.0px;letter-spacing: normal;word-spacing: 0.0px;white-space: normal;font-size-adjust: none;font-stretch: normal;background-color: #ffffff;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0.0px;">We value your opinion and would like to hear any comments you have about our services. We aim to provide good quality services for everyone. If you have a complaint, please tell us so that we can put things right as this helps to improve our services for future customers. 
We aim to: 
    handle all complaints fairly and consistently 
    try to resolve complaints on the spot if possible 
    improve the services we have to offer by listening to your feedback 
  
How do I complain? 
1. <span style="font: 12.0px / 17.0px arial , helvetica , sans-serif;text-align: left;color: #232323;text-transform: none;text-indent: 0.0px;letter-spacing: normal;word-spacing: 0.0px;float: none;display: inline;white-space: normal;font-size-adjust: none;font-stretch: normal;background-color: #ffffff;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0.0px;"> E-mail to Manager. Please click on  <a title="http://elestar.en.alibaba.com/contactinfo.html" href="http://elestar.en.alibaba.com/contactinfo.html" target="_blank" clickdata="{'type':'click','alimemberid':'200291671','appname':'Customize Content','apptitle':'Complaints and Suggestions'}" class=" mc-click-target-with-quot"><img src="http://img.alibaba.com/simg/single/icon/placeholder_100x100.png" data-src="http://i00.i.aliimg.com/img/esite/20/02/71/200291671/image/1305/1369104673537.png" alt="" width="80" height="27" /></a> 
2.  Fax to us +86 591 83926362 
  
Freedom of Information - Complaints 
  
If you are unhappy with the way we have dealt with your request or disagree with the decision, you can request a review under our Complaints Procedure. We will respond to your complaint within three working days and if you remain dissatisfied at this stage you can contact the Manager's Office.</div>
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